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Engineering Leader

Hi, I'm Mitch.

Sociotechnical Systems Advocate

I am an engineering leader focused on sociotechnical systems and building high-performing teams through clarity, flow, and shared mental models.

Philosophy

Sociotechnical Excellence

Software is a social artifact, made for and by humans. I focus on how teams communicate and how architecture reflects those social boundaries.

Flow over Friction

Using lean, WIP limits, and lead-time metrics to maximize value delivery rather than just busyness.

Pragmatic Architecture

Using patterns like EIP, Conway's law, and Team Topologies — architecture across the services and the organisation.

Experience

Consultancy & Strategic Leadership

2022 – Present

Several leadership roles in matrix based organisations have given a broad range of opportunities to grow my skill set in scaling up teams. Onboarding teams of 100+ on multiple occasions, setting policy and ways of working early on and refining as teams grow has solidified my understanding and opinions on what works in large scaling operations.

Jan 2022 – Present

Director @ NTT DATA UK

Integration Solutions Deputy Lead, focusing on digital transformation and system modernisation.

  • Sky Livingston: Technical point-person for all NTT work, managing client relations and delivery pipelines.
  • Public Services: Advising on integration solutions for public sector initiatives.
  • Recruitment lead for Java developers, People Manager Champion, Senior Leadership Team.

Fintech Scale-up & Evolution

2017 – 2022

Working and scaling up a lean startup gives you a deeper understanding of resource constraints and the drive to push improvements that benefit both customers and staff. At Satago, I focused on sociotechnical "wins" like zero-downtime deployments. This didn't just mean no break in service for customers; it fundamentally improved life for the engineering staff by allowing deployments during working hours instead of late nights or weekends. It transformed a stressful release culture into one of predictable flow.

May 2017 – Feb 2022

Java Development Lead @ Satago / TruFin / Oxygen Finance

Led the development team through multiple rebrands and organisational growth from 4 to 50+ people.

  • Introduced Feature Flags and zero-downtime deployments to remove release friction.
  • Pioneered remote-first pairing and a high-trust engineering culture.
  • Scaled cloud-native AWS microservice architecture.

Technical Foundations & Consultancy

2014 – 2017

This period was about deepening technical expertise and learning that robust architecture is less about the "perfect" design and more about the "defensible" design. Whether leading teams in gaming or consulting for high-stakes projects at Thomson Reuters, I learned the value of being able to explain the sociotechnical tradeoffs of every decision and protecting the team's focus during organisational noise.

Aug 2016 – Apr 2017

Senior Software Engineer @ BlackCat Technology Solutions

Exclusively engaged as a consultant for Thomson Reuters on high-stakes architectural projects.

Jan 2014 – Aug 2016

Java Team Lead @ Inspired Gaming Group

Technical Direction and Team Leadership for Java-based gaming platforms.

Early Career & Financial Middleware

2007 – 2013
View Details of Early Financial Sector Experience

My early career in high-frequency financial batching taught me that technical efficiency directly changes business perception. Specialising in the Calypso framework across global banks including HSBC, RBS, and UniCredit, I learned that "done" is better than "perfect," but "efficient" is better than both. Shaving 50% off a batch window or mastering thread safety wasn't just a technical exercise—it was about ensuring the data was right and the business could move faster.

  • Reduced end-of-day batch processes by 50% at HSBC.
  • Optimized high-concurrency middleware connecting disparate front-end and back-end systems.
  • Pioneered Continuous Integration practices in legacy financial environments.

Toolbox

Leadership
Team Topologies Flow Metrics (DORA) Sociotechnical Systems People Management Product Ownership Recruitment Mentorship
Engineering
Java AWS Microservices EIP Zero-downtime Deployments Feature Flagging Thread Safety Calypso Framework
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